Dear guests,

Due to the current situation, we are confident to reopen our hotel mid-June to early July at the latest.

In order to give you more security for your booking this summer, we have adjusted our cancellation policy for all those who booked directly through the hotel.

1. You can cancel booked vacations for June to July 20, 2020 free of charge up to 3 days before arrival. This gives you more time to observe the situation and so you can also make a spontaneous decision.
2. For bookings made between July 21 and September 20, 2020, the free cancellation policy will apply up to 15 days before arrival. Of course, we will also adjust the cancellation conditions for this time if necessary.
3. “SAVE TOURISM” Do not cancel your trip! Book again or get a voucher for the down payment made, which you can redeem within one year of the date of issue.

You are helping us to save Italian tourism with this big gesture

We hope that the situation will calm down in the next few weeks and thank you from the bottom of our hearts for your understanding. We are already looking forward to welcoming you back as our guests soon.

We will of course announce the reopening on our website.

Our office is open Monday to Friday from 9 a.m. to 12 p.m.


Kind regards
Fam. Heiss & Hotel Pragser Wildsee Team




Our hotel is situated in an exclusive location directly on the shores of the arguably most beautiful mountain lake of the South Tyrolean Dolomites – Lago die Braies – at an elevation of 1,496 meters above sea level with a magnificent panoramic view of the impressive mountain scenery of the South Tyrolean Dolomites

We are looking forward to welcome you in our resort Pragser Wildsee!