What Would You Like to Ask Us? We Answer
The Grandhotel Lago di Braies was built in 1899 by the Heiss-Hellenstainer family on the shore of Lake Braies.
The hotel is located in the heart of the UNESCO World Natural Heritage Dolomites.
The architectural structure is protected as an environmental and historical asset; the rooms are furnished with original Jugendstil (Art Nouveau) furniture. We preserve a heritage entrusted to us by our far-sighted ancestors.
The rooms and suites are furnished with original fin-de-siècle (circa 1900) furniture, making each one unique, regardless of whether the view overlooks the lake or the surrounding forest. Modern comfort had already been conceived in 1899 by the architect Otto Schmid when the hotel was built.
Most bedrooms are furnished with authentic period furniture.
For these reasons, through this regulation we wish to share with our guests a few rules, allowing everyone to fully enjoy what our hotel offers: silence, nature, and the historic value of our premises and furnishings.
RESERVATIONS
• By making a reservation, the guest fully accepts these regulations, also available at the hotel reception.
• Failure to comply with the regulations may result in termination of the accommodation contract and removal from the property, without prejudice to payment of the full booking amount and any claim for damages.
• To confirm a reservation, unless otherwise stated, a deposit of 30 % of the total price is required, or 100 % for non-refundable rates.
• Non-refundable rate: For bookings made under a non-refundable rate, the full stay amount must be paid at the time of booking. In case of cancellation, no refund will be granted. The booked period cannot be changed.
• Standard rate: For bookings made under the standard rate, a deposit equal to 30 % of the total stay must be paid at the time of booking. If cancelled by 12:00 a.m. on the 15th day prior to arrival, the deposit will be fully refunded. For cancellations after this deadline, the deposit will be retained in full.
• In case of delayed arrival, the hotel will hold the reservation provided the delay is communicated in advance. The guest is required to pay the full booking amount in any case.
• Rates are per person, per night, regardless of arrival time.
• No refunds are provided for early departures or late arrivals.
• Reservations may only be made by guests of legal age.
ARRIVAL (CHECK-IN)
• Check-in time is from 3:00 p.m. to 7:00 p.m.
• Any arrivals after this time must be communicated at the time of booking.
• At check-in, all guests must present a valid identification document (Passport, identity card, driver licence) for registration with the Public Security Authority. Otherwise, the hotel must refuse accommodation.
• For minors without identification documents, parents or accompanying adults must provide a self-certification including the minor’s personal details.
• Unaccompanied minors will only be accepted if provided with written authorization signed by their parents or legal guardians, including contact details and a copy of their identification.
• Any damage, malfunction, or inconvenience found upon arrival or in the assigned room must be promptly reported to the reception.
• The balance of the stay is settled at check-in with a credit card guarantee. The deposit paid will be deducted from the total amount.
• The pre-authorization will remain valid for the entire stay and will be released upon departure after verification of the room, settlement of extras, and compliance with the regulations. Any damages or documented extras may be charged.
DEPARTURE (Check-out)
• Rooms must be vacated and keys returned no later than 11:00 a.m. on the day of departure.
• Late check-out may result in compensation for damages.
• An extension of stay is possible subject to hotel availability.
RULES OF CONDUCT – PROHIBITIONS
• Respectful behavior is required throughout the stay.
• Guests must comply with all instructions displayed in the various rooms and common areas and respect the hotel facilities.
• Visitors are not allowed in guest rooms and may only be received in common areas.
• It is forbidden to accommodate undeclared persons in guest rooms. In such cases, a surcharge equal to 100 % of the daily rate per night will be applied. The hotel reserves the right to report the matter to the authorities.
• Smoking is prohibited in all indoor areas.
• Cooking or preparing food or beverages in the rooms is forbidden.
• Waste must be placed in the appropriate bags provided in rooms and bathrooms.
• Leaving waste in common areas is not permitted.
• Items provided in the rooms must not be taken outside.
• The hotel does not offer ironing services; ironing or using similar equipment is prohibited.
• Activities, games, or devices that may disturb other guests must be avoided.
• Guests must also respect order and cleanliness in the outdoor areas; stepping on flowerbeds or damaging plants is prohibited.
• Appropriate and respectful attire is required in common areas.
• Religious prayers or ceremonies, individual or group, are not permitted in common areas or adjacent spaces.
• The church located outside the hotel is private property. Access and presence must respect its sacred nature. Catholic religious ceremonies may be authorized by the hotel.
• The parking areas, lake shore, and land surrounding the hotel up to the lake are private property. Photography and filming are prohibited in these areas, including amateur recordings and drones under 250 g. Drone footage may not be published without approval from the owning family. Only panoramic flights over the entire lake basin are permitted. Authorization from the Fanes-Sennes-Braies Natural Park administration may be required. Drones must fly at a minimum height of 20 m above private property so that people, buildings, and structures are not recognizable.
• Any type of recording of the hotel premises, whether commercial or not, is prohibited to protect guest privacy and prevent unauthorized dissemination of images or videos.
PETS
• The hotel allows one small or medium-sized dog in selected rooms, subject to a daily supplement of €25.00 (food excluded). If all designated rooms are occupied, bookings with dogs cannot be accepted.
• No animals other than dogs are permitted.
• Dogs are not allowed in the restaurant during breakfast or dinner.
• Dogs may not be allowed on beds or sofas in guest rooms.
• Washing dogs and using hotel linen or towels for animals is prohibited.
• The presence of a dog must be communicated at the time of booking.
• Guests must ensure their dog does not disturb other guests or cause damage.
• Dogs must be kept on a leash in common areas. Owners must use their own dog bed, litter, bags, and scoop; waste must be collected and disposed of properly.
• Only vaccinated dogs, compliant with hygiene regulations and applicable laws, are permitted.
• Management reserves the right to request compensation for any damage caused by dogs.
TIMETABLES
• Rooms are cleaned daily from 9:00 a.m. to 3:00 p.m., unless the “Do Not Disturb” sign is displayed.
• Breakfast is served from 7:30 a.m. to 9:30 a.m.
• Dinner is served from 7:00 p.m. to 8:00 p.m.
PARKING
• The hotel provides a private parking area.
• For stays longer than 4 nights, one parking space in parking area PH is included.
• Additional spaces may be assigned upon request and subject to availability, at an extra charge.
• For stays of fewer than 4 nights, parking will be in area P4.
• The parking area is private and secured by a barrier but is not supervised. The hotel declines all responsibility for damage or theft involving vehicles.
LIABILITY
• Guests are liable for any damage caused by themselves, persons included in their booking, or animals.
• Damages to furniture or equipment will be assessed together with the hotel management based on a price list indicating minimum and maximum values depending on severity. If replacement is required, the purchase cost will be charged.
• The hotel is not responsible for the loss of guests’ belongings or valuables.
PERSONAL DATA
Guests’ personal data are processed in accordance with applicable privacy regulations. In particular, pursuant to Article 13 of Italian Legislative Decree No. 196 of 30 June 2003, personal data are processed both electronically and manually to fulfill fiscal obligations and provide the requested services.
